Help CenterCortex AIFix a problem
Fix AI assistant problems
Every message you might see from the assistant or while using it, with the reason and the fix.
If something goes wrong
What you see
Why
What to do
The assistant is missing, or “The AI assistant is turned off for this workspace”
The feature isn’t turned on for your account.
Contact support.
“Too many requests. Try again in …s”
More than 20 requests a minute, or 3 at once.
Wait the seconds shown, then send again.
“That message is too long”
The message is long.
Split it.
“A message or answers are required”
You sent an empty message.
Type your request.
“Out of AI credits”
The credits ran out.
“Your subscription is overdue, and the workspace is read-only”
The payment is late.
“This workspace is currently suspended”
The workspace is suspended.
Contact support.
“I am still working on your previous request”
A request is running in the conversation.
“The assistant is busy” or “The AI service is busy”
Temporary high load.
Try again in a few minutes.
“The model took too long”
A temporary slowdown.
Try again.
“Your previous request was interrupted before it finished”
A stop on the server.
Check what was done and send again.
“I couldn’t finish answering that within the allowed number of steps”
The request is too broad.
Narrow it.
“I can’t delete more than 5 records at a time”
A safety limit.
“I can’t create/edit more than 50 records”
The batch limit.
Split the request.
“There is nothing awaiting your confirmation on this conversation”
The card was canceled.
Ask again.
“That confirmation was out of date”
You pressed an earlier card.
Confirm the current card.
“That reply went wrong and was discarded rather than shown”
A garbled reply.
Send it again.
“The build failed, so I undid it”
An error during the build.
“I couldn’t put together a document that would print correctly”
The fields aren’t clear.
“I couldn’t prepare an automation that can be saved”
The plan doesn’t pass the check.
The assistant doesn’t see some data
Your permissions.
It doesn’t read the file you sent
It doesn’t support attachments.
The export file didn’t download
The phone, WhatsApp, or a page reload.
WhatsApp: “Your number isn’t linked to any account”
Linking isn’t finished.
WhatsApp: “Your WhatsApp link needs updating”
An old link.
Unlink the number and link it again.
WhatsApp: no reply
A voice message or image, read-only mode, or too many messages in a row.
WhatsApp: the change was canceled
The reply wasn’t a confirmation word.
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