React to a message with an emoji
Add an emoji to the client’s message so they know you’ve seen it. Each channel has its own rules.
Steps
1
Hover over the message and choose an emoji.
2
To remove your reaction, choose the same emoji again.
The reaction is removed on the client’s side.
How it works
Channel
Sending
WhatsApp Web, WhatsApp Cloud, Facebook
Any emoji.
Instagram
❤️ only.
TikTok
Not available.
Clients’ reactions reach you from every channel and show on the message.
If something goes wrong
What you see
Why
What to do
“Instagram only supports reacting with ❤️”
You chose another emoji on Instagram.
Use ❤️.
“You can’t react to a deleted message”
The person who sent the message deleted it.
“The session isn’t active”
The session is disconnected.
Connect it again from the channel’s settings.
A real example
Basma Clinics
The situation
Patients send photos of their medical referrals, and the receptionist wants a quick way to confirm.
What they did
- She adds 👍 to the photo as soon as it arrives.
The result
The patient knows the photo arrived, without an extra message.
A made-up company, to show the idea. The numbers are rounded.
Good to know
Instagram: ❤️ only.
TikTok: you can’t send a reaction.
Did this guide solve it?
If not, we’ll ask what was missing.