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Fix the most common Corteksa problems
Look for the symptom you see, and you’ll find its cause, its fix and its guide.
How it works
Each product has a page with all of its error messages, with the cause and the fix:
Product
Troubleshooting page
Account, team and subscription
Cortex Units and fields
Records and views
WhatsApp and templates
Cortex Chat
Facebook, Instagram and TikTok
Email
Ads and distribution
Automations
Documents
Dashboards
The assistant
Developers
If something goes wrong
What you see
Why
What to do
I can’t see a record or chat that my teammate sees
Your access level is lower.
A WhatsApp message doesn’t reach a new client
A WhatsApp restriction on cold messaging.
“The 24-hour window has ended”
The client hasn’t messaged you for more than a day.
A WhatsApp session shows Failed or Stopped
The phone disconnected, or the linked device was removed.
Facebook and Instagram stopped together
The shared authorization expired.
Chats arrive without records
The session isn’t linked to a unit.
A duplicate client
Deduplication Control isn’t turned on.
A new client with no owner
No matching distribution rule.
The automation didn’t run
It’s off, or the change was made by another automation.
A template is stuck at Pending
Meta’s update didn’t arrive.
A lookup or rollup field is empty
A permission, a deleted relation, or an empty value.
Failed rows in an import
An empty required field, or a value that doesn’t match.
“Plan limit exceeded”
You reached a limit on sessions, executions or credit.
I can’t edit anything
The workspace is in read-only mode.
The invite link doesn’t work
The 7 days are over, or the invitation was resent.
Dashboard numbers differ between two people
The numbers respect each person’s permissions.
AI credit has run out
The monthly credit is used up.
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