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Fix Facebook, Instagram and TikTok problems
Every error message when connecting the social media channels and replying on them, with the reason and the fix.
If something goes wrong
What you see
Why
What to do
You came back from Facebook or TikTok with an “access denied” message
You canceled the consent.
Try again and accept. See Connect a Facebook Page (Messenger and comments).
The connect link is expired or invalid
The page timed out while connecting.
Start connecting again.
“This page/account is connected in another workspace”
It’s connected in another workspace.
Delete its session there first.
“The page doesn’t have messaging permissions”
You declined a permission, or your role on the page isn’t enough.
Reconnect and accept them all.
“Connecting for comments needs permission...”
You declined the comment permissions.
Reconnect for comments.
The Instagram account doesn’t show
It’s a personal account, or it isn’t linked to a page.
“Only TikTok business accounts”
It’s a personal account.
“Meta no longer accepts this connection”
The permission expired.
“This person hasn’t messaged you yet” or “More than 24 hours have passed”
The messaging window.
“The message is limited to 2000 characters / 1000 bytes”
The message is too long.
“Instagram supports ❤️ reactions only”
Another emoji.
Use ❤️.
“Images can’t be posted in an Instagram comment”
Images in a public reply work on Facebook only.
Reply with text.
“Only one DM reply is allowed per comment, once per week”, or “The 7-day window to DM this commenter has passed”
The private reply was used, or 7 days have passed.
“This is a comment thread, not a private message”
You typed in the normal message box.
Use the public or private reply.
“Permission to manage comments wasn’t granted”
The session isn’t connected for comments, or comments are turned off.
“Hiding/deleting isn’t supported on TikTok”
TikTok doesn’t support it.
Manage it from the TikTok app.
No messages or comments arrive
The session is stopped.
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