Connect WhatsApp Cloud through Meta, the official number
Connect your official WhatsApp Business number from Meta’s pop-up window in minutes. This channel gives you approved templates that reach any client at any time, and buttons and lists inside messages.
Before you start · 3 things · for ownersA Facebook account that manages Meta Business, a number not linked in another workspace, pop-ups allowed in your browser
- You need: The Create permission on the WhatsApp Cloud row
- A Facebook account with permission to manage a Meta Business account.
- A phone number that isn’t linked to a WhatsApp Cloud account in another workspace.
- A browser that allows pop-up windows for the Corteksa site.
Steps
What does Corteksa do behind the scenes?
It subscribes to the business account’s messages so chats arrive, and it registers the number with WhatsApp if it isn’t registered yet, with a two-step verification code that it saves for the number. If the subscription fails, the connection is refused with a clear message, instead of the number looking connected with no messages.
How it differs from WhatsApp Web
Reconnecting
If you delete the session and then connect the same number, the old session comes back with its chats.
If something goes wrong
A real example
A client asks about a course and then disappears for 3 days, and when the teammate tries to follow up, the message fails.
- The academy connected its marketing number through WhatsApp Cloud.
- It got an “Inquiry follow-up” template approved in the Marketing category, with a
{{first_name}}variable. - The teammate now sends the template when the window ends, and if the client replies, they carry on freely.
Follow-up messages no longer fail, and it’s clear when the teammate can write freely and when to use the template.