All topics
Get started8Account, team & permissions44Units & fields70Records, views & tasks39WhatsApp & Cortex Chat68Email & social27Lead ads & distribution38Automations52Documents & quotes32Dashboards40Cortex AI18Developers & API12
Help Center·448 guidesAll topicsContact support

WhatsApp Number field: the chat’s number

A number with its country code that links the record to WhatsApp chats. It’s also used for matching and for stopping duplicates.

2 min

How it works

It must be a valid number with its country code.

Incoming chats fill it in when the client is created automatically. See How a chat becomes a client record.

It’s the best field to match on in deduplication control.

It can be unique.

It’s used for sending in message templates and automations.

If something goes wrong

What you see
Why
What to do
“Must be a valid WhatsApp number with the country code”
It has no country code.
Write it like 966501234567.
Did this guide solve it?
If not, we’ll ask what was missing.
Open in Corteksa
Did this guide solve it?

We read every answer. To get a reply, use Contact support.