Session Name field: the number or channel that received the client

Records which WhatsApp number or channel received the client, and shows the session’s current name, even if you rename it.

How it works

The system fills it in when the client is created from a chat. See How a chat becomes a client record.

It shows the session’s display name. Renaming the session shows right away in every record, and a deleted session keeps its last name.

Filtering works by the display name.

The record opens the client’s chat in the right session.

Employees don’t edit it by hand. See Who can edit a field: locked and API-only fields.