Track who changed what and when in Audit Logs
Audit Logs show every change in the workspace: who made it (a member, an automation or the system), on which record and field, and when. No entry can be edited or deleted.
Before you start · for ownersThe owner or a super admin only
Before you start · for owners
The owner or a super admin only
- You need: The owner or a super admin only
Steps
1
Open Settings → Audit Logs.
2
Filter by User, Action or Record Type, or by unit, field, source or period.
3
Choose View Details to see the Field Changed, the Old Value and the New Value.
Who made the change
Type
When
Member
A manual change, or one made through an API key, the assistant, or support access you approved
Automation
A change made by an automation
System
A change with no person behind it
One edit = one entry
Editing ten fields at once shows as one entry that lists every change. Linking or unlinking a related record shows the record’s name.
What gets logged
Records, the structure of units and fields, roles cell by cell, channel sessions, distribution rules, automations, API keys and workspace settings.
A single record’s history
Anyone who can see a record sees its history in the Activity tab inside it. See Records and views: your complete guide to working with data.
If something goes wrong
What you see
Why
What to do
You don’t see Audit Logs
You aren’t the owner or a super admin.
Ask the owner.
“The period is longer than 366 days”
You chose a long range, or a start date after the end date.
Shorten the period.
An old change doesn’t show
It’s more than 3 months old.
Contact support if you need it, within 12 months.
A real example
Shield Security Co.
The situation
A contract’s value changed, and nobody knew who changed it.
What they did
- The owner filtered the log by Record Type “Contracts” and the “Value” field.
The result
It turned out an old automation had changed the value, so they turned it off.
A made-up company, to show the idea. The numbers are rounded.
Good to know
Only the owner and super admins can open it, and it doesn’t open while you’re signed in on behalf of another user.
Entries show for 3 months. Then they’re archived, and deleted for good after 12 months.
The period filter covers up to 366 days, and it uses your time zone.
No entry can be edited or deleted, not even by the owner.
Renaming a field changes its name in old entries too.
Did this guide solve it?
If not, we’ll ask what was missing.