Disconnect or reconnect a mailbox
Disconnecting a mailbox deletes all of its email from Corteksa. To reconnect, connect it again, and your email is imported again.
Before you start · for everyoneThe Delete permission on the mailbox’s provider
Before you start · for everyone
The Delete permission on the mailbox’s provider
- You need: The Delete permission on the mailbox’s provider
Steps
1
In Settings → Mailboxes, choose Disconnect for the mailbox, then confirm.
2
To reconnect, follow Connect a Gmail mailbox or Connect a mailbox over IMAP / SMTP again.
Disconnecting a mailbox permanently deletes all of its emails and attachments from Corteksa, and they disappear from client records until they’re imported again.
How it works
There’s no separate “Reconnect” button. The new mailbox starts empty and imports the last 90 days of email again.
Disconnecting doesn’t touch your email in Gmail, Outlook or your server.
If something goes wrong
What you see
Why
What to do
“A disconnected mailbox can’t be synced”
The mailbox is disconnected.
Connect it again.
A real example
Shield Security Co.
The situation
An employee left the company, and their personal mailbox was still connected.
What they did
- The owner disconnected the mailbox.
The result
Their personal email no longer shows in the system.
A made-up company, to show the idea. The numbers are rounded.
Did this guide solve it?
If not, we’ll ask what was missing.