Your plan’s WhatsApp session limit
Your plan sets how many WhatsApp Web numbers can be linked at the same time, and you can raise it by adding sessions. A session only counts once a number is linked to it.
How is the limit counted?
The number you’re allowed = your plan’s limit + the active session add-ons in your subscription. Only the WhatsApp Web sessions you’ve actually linked count. A session that’s waiting for a scan, or that was deleted, doesn’t count, and WhatsApp Cloud, Facebook, Instagram and TikTok sessions aren’t part of this limit.
When is it applied?
Downgrading your plan doesn’t disconnect any linked number. But you can’t link new numbers until the count drops below the limit.
To raise the limit, upgrade your plan or add sessions from your subscription, or delete a session you don’t need.
If something goes wrong
A real example
Their plan allows 2 numbers, and they want a 3rd one for the maintenance department.
- They tried to link it and got a notification that they’d reached the limit.
- They added a session from the subscription page, then scanned the code.
The 3rd number was linked straight away.