Set working hours so an employee gets clients only on shift Turn on working hours for the employee and set the start, the end, the days and their time zone. Outside those hours, they don’t get clients from automatic or manual distribution.
Lead distribution is a paid Add-on. If you can’t find it in your account, contact support to turn it on.
Before you start · for everyone
Edit members
Steps 1 First, make sure the employee’s
Timezone in their own
profile is right, such as Riyadh or Dubai.
2 Open Settings → Members , and choose Edit user for the employee.
3 Under Working Hours , tick Enable .
4 Set the Hours : the start and the end in 24-hour format, such as 09:00 and 17:00.
5 Choose the Days . The default is Monday to Friday , so change it to your work week, such as Sunday to Thursday.
How it works Setting
Example
Result
Regular shift
09:00 → 17:00
Gets clients from 9 AM until just before 5 PM.
Night shift
22:00 → 06:00
Gets clients from 10 PM until just before 6 AM.
Start = end
00:00 → 00:00
Gets clients all day on work days.
The time is calculated in the employee’s own time zone, not the workspace’s. On a night shift, the work day is checked by the current moment’s date.
These personal working hours are for distribution. The workspace’s business hours and holidays are a separate setting.
If the time zone can’t be read, the employee counts as on shift, so the client isn’t lost.
If something goes wrong What you see
Why
What to do
The employee doesn’t get clients on Sundays
The default work days start on Monday.
Add Sunday to their work days.
They get clients an hour off
The time zone is wrong.
The employee corrects the Timezone in their profile.
No one gets clients after hours
The whole team is outside their hours.
A real example The situation
Ads bring clients until midnight, and one employee works evenings.
What they did
Three employees from 09:00 → 17:00, Sunday to Thursday. The evening employee from 17:00 → 01:00. A fallback: Assign to Default User, for the other hours. The result
Every client goes to whoever is on shift, and nothing piles up on people who have left.
A made-up company, to show the idea. The numbers are rounded.
Good to know The default when you turn it on: 09:00 → 18:00, Monday to Friday. The end isn’t included: a shift until 17:00 doesn’t get clients at 17:00. Did this guide solve it?
If not, we’ll ask what was missing.
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