The Percentage method: random distribution by weight
Percentage: for each client, an employee is drawn at random according to the shares. Over the long run it gets close to the shares, but with small numbers it can look uneven.
Lead distribution is a paid Add-on. If you can’t find it in your account, contact support to turn it on.
How it works
Each client is a separate draw: someone with 60% has a 60% chance for every client, no matter who got the one before.
If an employee is away, their share is spread over the ones present, and it isn’t made up when they’re back.
Percentage
Weighted Fair
Accuracy with 20 clients
Can drift a lot
Very close
Making up after an absence
No
Yes
Predicting who gets the next one
No
Yes
For accuracy, use Weighted Fair. Percentage suits you when an exact match doesn’t matter.
A real example
Shield Security Co.
The situation
They want a rough split between two teams for small requests.
What they did
- A Percentage rule at 50/50.
The result
Over the month, the numbers came close, and that was enough for them.
A made-up company, to show the idea. The numbers are rounded.
Good to know
Shares are between 1 and 100, and the total is 100.
Nothing is made up after an absence.
Did this guide solve it?
If not, we’ll ask what was missing.