Every customer conversation, in one inbox
WhatsApp, Instagram, Messenger and email land in a single thread per contact. Your team replies from one screen, with Cortex Chat drafting answers from your own data.
One screen for every channel
Follow a conversation from the chat list, to a single thread, to a reply drafted by Cortex Chat.
Everything you need, in one place
WhatsApp, Instagram, Messenger and email
Connect all four channels and handle every customer message from one inbox instead of switching between apps.
Email on your own provider
Bring your existing email through IMAP/SMTP, Gmail or Microsoft, so sent and received mail sits alongside your social chats.
Unread counts and previews
The chat list shows avatars, unread badges and a last-message preview, so your team works the queue at a glance.
One thread per contact
A customer's messages across every channel stay in one conversation, so the full history is always in front of you.
Typing and read indicators
See when a contact is typing and whether your replies were read, so reps respond at the right moment.
Assign chats to reps
Route any conversation to the right person, so ownership is clear and no message slips through the cracks.
Up and running in three steps
Connect your channels
Link WhatsApp, Instagram, Messenger and your email provider in a few clicks.
Work one queue
Open the chat list, pick up unread conversations and reply in a single thread per contact.
Reply faster with Cortex Chat
Let Cortex Chat draft answers from your data, then assign the chat to the right rep when needed.
Frequently asked questions
WhatsApp, Instagram and Messenger for social, plus email through IMAP/SMTP, Gmail or Microsoft. They all flow into the same inbox.
Yes. Connect your existing mailbox over IMAP/SMTP, Gmail or Microsoft, and your email lives in the same inbox as your social conversations.
By contact. Every message a customer sends, across any channel, stays in one thread, so reps see the full history without hunting.
Cortex Chat drafts replies from your own data to help reps respond quickly and accurately. Your team stays in control of what gets sent.
Bring every conversation into one inbox
Connect your channels and reply from a single screen, with Cortex Chat helping your team answer faster.
